As the LEGO World Builder community grows, and more creative content begins to populate the platform, we are looking for assistance with managing the LEGO World Builder community support channels and facilitating a fun and supportive online environment. We are looking to work with several Community Moderator independent contractors who will work with the Senior Platform and Community Manager to better the LEGO World Builder experience for everyone! Below, we’ve outlined the main responsibilities of the Community Moderator role:
- Respond to and resolve community requests and inquiries via email, forums and social media in a timely manner from beginning to end of the established case; ability to handle multiple cases concurrently
- Review recently published content on the platform and take the appropriate actions based on our World Guidelines
- Prioritize and manage cases through our flagging system and take appropriate actions based on our World Guidelines
- Identify and report trends and friction points
- Collaborate with the tech team to report and resolve site bugs, alleviate user frustration and help drive quality improvements to the user experience as well as communicate the roll-out of new site features and updates
- Help curate and surface exciting worlds and elements for the LEGO Group to review and/or promote on its social channels
Skill Profile
- Minimum of 1-2 years of professional experience in communications, community management, customer service, and/or a related field
- Experience communicating in a clear and effective manner to a broad range of audiences
LEGO World Builder is excited to bring on a new class of independent contractor Community Moderators to help manage our various support channels (email, social, and discussion forums) and moderate published content on the LEGO World Builder platform. The LEGO World Builder platform was designed in partnership with Tongal to help source original content for digital shorts, TV specials, and feature films produced by LEGO! These are entirely remote, independent contractor positions for a 6-month contract period, beginning August 1st, 2021. The hourly rate is $20 per hour with a maximum of 20 hours per week.
Working with the Senior Platform and Community Manager, our Community Moderators will ensure that the LEGO World Builder community experiences best-in-class support and is following the LEGO Group’s “play well” ethos. The ideal candidates will have a passion for community support and moderation and a genuine knowledge of the LEGO brand.
WE ARE LOOKING FOR:
- Individuals passionate about community management and supporting a thriving global community of storytellers and creators
- Excellent written and verbal communication skills with meticulous focus on spelling and grammar
- Ability to master the LEGO World Builder voice and willingness to incorporate feedback
- Strong attention to detail and excellent prioritization skills
- Deep understanding of the LEGO World Builder website and World Guidelines
- Strong critical thinking skills to analyze information and present it in an effective manner
- Capacity to work independently and thrive in a fast-paced environment
TIMELINE: For the full project timeline please see the Assets section.
EXECUTIONAL MANDATORIES:
- MUST be available to work up to 20 hours a week
- MUST be willing to work for $20 per hour
- MUST have a minimum of 1-2 years of professional experience in communications, community management, customer service, and/or a related field
- MUST provide your own reliable computer and internet connection
- MUST demonstrate both your familiarity with the LEGO brand and your ability to clearly answer common community support issues by answering these four questions as part of your submission:
- What is your connection to the LEGO brand?
- What is your favorite LEGO property (set, TV show, digital series, social account) and why?
- How would you answer the following support question: "Hi, I recently created a world and would like to encourage collaboration from others on the platform. What are some ways I can do that?"
- How would you answer the following support question: "How do I add an element to my world?"
The LEGO World Builder team will carefully consider each application for our Community Moderator roles, however, we cannot guarantee the selection of one or more applicants as a result of this project and will retain the right to close the project at any time without making a definitive decision.
This project is to find independent contractors to assist with LEGO World Builder. Nothing in this project is intended or should be construed as potentially creating an employment position with LEGO or Tongal. The position described by this project is NOT an employment position. Please note that out-of-pocket expenses will not be reimbursed.
Know someone who might be a great fit? Refer them! You’ll earn $100 for each referral that’s brought on as an independent contractor or gets the greenlight in any Tongal project for the first time. You can generate your referral code under the 'Invite A Friend' section on our referrals page.
In order to be considered for this position, you must include the below materials in your pitch submission.
- APPLICATION (REQUIRED): 500 characters or less synopsizing your professional background and why you’d be a great fit as a Community Moderator on LEGO World Builder.
- RESUME (REQUIRED): Yup, we still want to know your credentials so give us that resume.
- WHAT IS YOUR CONNECTION TO THE LEGO BRAND? (REQUIRED): In 500 characters or less, tell us about your personal connection to the LEGO brand.
- WHAT IS YOUR FAVORITE LEGO PROPERTY AND WHY? (REQUIRED): In 500 characters or less, tell us about your favorite LEGO property (set, TV show, digital series, social account) and why!
- SAMPLE SUPPORT CASE RESPONSES (REQUIRED): Upload a Word document or PDF containing your responses to the following two sample support questions:
1. "Hi, I recently created a world and would like to encourage collaboration from others on the platform. What are some ways I can do that?"
2. "How do I add an element to my world?"
- PITCH VIDEO (Optional): This is your opportunity to be face-to-face with the LEGO World Builder team and show us what you're capable of. Consider submitting a pitch video in which you tell us why you’d be a great fit as a Community Moderator. For some examples of effective pitch videos, check out this gallery. All submission materials will remain private until after we make our final hiring decisions.